Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities – all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.
BUSINESS INTRODUCTION
Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
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JOB TITLE
Training Specialist | MAF Retail | Egypt HO - Retail Business School
ROLE SUMMARY
The Training Specialist is a subject matter expert (SME) who is responsible for sharing knowledge in a job specific area; this role focuses on teaching specific operational skills and/or on-the-job capabilities needed for identified positions across the business. Training Specialist will act as operations partners by skilling/reskilling and upskilling talent on an ‘at-needs’ basis, is entitled to train on mapped competency and measure learning efficiency upon completion of the programs.
ROLE PROFILE
- Train In Area(S) Of Expertise New Joiners As Well As Incumbent Employees As Per Business Requirements
- Understand The Organizational Strategy, Goals, Vision, And Values To Effectively Apply Achievable Outcomes To Training Sessions
- Support Employees’ Development In Area Of Expertise And Support The Analysis Of Performance Business Kpis Before-After Training, Aiming To Close Existing Gaps In The Organization
- Partner With Key Stakeholders To Coach Employees Role Modelling A Customer Centric Culture In Their Roles.
- Coach And Mentor Employees As Per Business Request Using Easy To Absorb Key Concepts
- Engage With Content Developers And Key Business Partners To Outline Opportunities For Improvement And Key Pain Points In Operations Based On Successful Models In The Organization
- Ensure Learning Content Is Delivered As Per Majid Al Futtaim Guidelines And Covers All Relevant Compliance Requirements
- Engagement And Training Target Audience Adherence To Learning Intervention Outcomes
REQUIREMENTS
- Preferably – But Not Mandatory - Bachelor'S Degree In Education, Training, Hr Or Related Field
- 4-5 Years Of Experience As A Facilitator On His/Her Area Of Knowledge Or Similar Role
- Ability To Lead A Full Training Cycle In English & Arabic
- Role Model A Customer Centric Mindset
- Hands On Experience With (Training Needs Analysis)
- English (Full Professional Proficiency - Required)
WHAT WE OFFER
- At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
- Work from any country in the world for 30 days a year.
- Work in a friendly environment, where everyone shares positive vibes and excited about our future.
- Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.
