- To operate the hotel reception to the agreed hotel standards.
- To ensure that the bedrooms are set up and ready for check in as per the agreed and advertised times
- To maintain the reception, public areas, back office and staff areas in a clean and tidy condition.
- Deal with any guest queries/complaints in a polite and friendly manner ensuring guest satisfaction.
- All complaints, comments, special requests and other business are to be recorded in the daily handover log.
- To ensure that handover procedures are followed by reading/writing the handover log daily and ensuring appropriate actions are taken to resolve any outstanding issues
- To ensure that all guest lost properties are correctly reported/logged.
- To ensure all hotel bedrooms, public areas and store rooms are cleaned within the agreed time guidelines.
- To ensure and daily maintenance checks are carried out in all bedrooms and public areas, relaying any issues to persons responsible.
- To ensure clear communications with other departments to ensure minimal impact on guest service.
- To be proactive in generating sales and referring sales leads as well as upselling products and services where possible.
- Continuously seek to endeavor to improve the hotel’s efficient operation, and knowledge of own job function.
- To carry out any other ad hoc duties as directed by all management.
- To provide an efficient and friendly service to guests at all times.
- To portray a positive and can do attitude at all times to both customers and colleagues alike.
- Accept flexible work schedule necessary for uninterrupted service to hotel guests.
Job Type: Full-time
Salary: From Php11,000.00 per month
Schedule:
- 8 hour shift
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